Support | Achieve as much succes with SERTICA as possible

Our goal is to assist our customers with achieving as much success with their SERTICA solutions as possible. Our consultants offer the optimal support based on their in-depth knowledge and experience with our software. Support focuses on responsibility for our customers, response times and assigned resources that match your needs, and offering a service beyond the usual.

If you have any issues with or questions to SERTICA, please contact me for support.

Dan Mørkbak Sørensen

RINA Digital Solutions
Sofiendalsvej 5B
DK-9200 Aalborg
+45 9634 7000
sertica@rina.org

We offer a service agreement that matches our customers’ business needs.

We regularly distribute service releases that include detailed changelog and documentation.

Furthermore, our customers have one point of contact and one phone number to call, when a need for assistance occurs.

With the SERTICA Service Agreement you are guaranteed that we will resolve any issues you might have.

Email
support@sertica.dk

Phone
+45 7214 1214

Office hours
9 am to 3 pm (CET)

Email
support@sertica.com

Phone
+65 6274 1007

Office hours
9 am to 5 pm (SGT)

If you have made an agreement with one of our service employees, you can start our remote support application.

This will enable us to see what is happening on your monitor and let us solve the issue quickly, so that you can get on with your work.